Here are some things you may not know about
us:
- 3 hours - Our average 3rd line Incident
resolution time is under 3 hours, the lowest reported time in the
UK
- 13 years - We have the most experienced SAP
support team in the UK with average consultant experience of 13
years. We do not use junior consultants so you do not pay to
educate our team
- UK Based - No offshore model, everything we do
is from our service centre in the UK or on your site
- New customers - Our approach is so successful,
we add 2 new customers per month to our support business
- Quality Processes - We have a support
framework that has been developed and improved upon over the last
15 years
- SAP Services Partner - We are a UK SAP service
partner and are known for our fresh ideas and creativity
- Core Strategy - SAP Support is core to our
business strategy unlike our competitors, where it is often an
after thought
- 4.5 out of 5 - Our customers provide a
satisfaction rating every quarter. Our average score is 4.5 out of
5
- ITIL aligned - All of our processes are
aligned to ITIL best practice. Our team are all certified in ITIL,
and we have a global award winning ITIL aligned helpdesk
- SAP Certified - All of our consultants are
certified in at least one module of SAP, most in many more Read
about our exclusive EdenEdge support.