Do businesses take their HCM systems seriously enough? It’s a question often bandied around our office and it’s a bone of contention throughout the SAP world in general.
In some ways, I see HCM as similar to Marketing.
No business can ever reach their full potential without investing in Marketing, whether that be advertising, digital or editorial. You can have the best products in the world, but if people don’t know about them, how can you hope to sell them?
This is where I see the similarity between the two. You can have the best staff in the world, but if you constantly get their pay wrong or make administrative tasks tiresome and laborious people soon get fed up.
Behind the scenes of any large corporation, there will be a huge team of often (unfairly) maligned marketing people who put in the hard work to make sure the product is out there and people know about it. It’s true with HCM too, any medium to large business will have an army of HR, Payroll and recruitment staff, working away to make sure everyone is paid on time and correctly and the workforce is safe and generally happy. A big part of this is the investment into a robust and integrated HCM system.
Often on a project, we see that the effort put into making sure the profit and loss areas of the business are prioritised over the fluffy HCM add-ons. In my opinion, this is the wrong approach. Whilst the financials of running a business are important so are the people at the coal face, but I’ve been doing this for nearly 20 years so I would say that!
A happy workforce is a productive workforce and an easy interface for maintaining your sensitive information, leave requests and viewing your payslips is a really good start.
Writing an annual leave request on a piece of paper and sticking it in someone’s tray in 2017 is the equivalent of scrawling ‘good food here’ on a plank of wood outside of your high-end restaurant.
I’m not saying a good HR system will make your whole business run better, but it’s certainly not going to do any harm.
If you can find me a person who hates to get their stuff done quickly and easily online, I’ll find you 50 that hate getting things lost in the internal mail or falling down the back of a desk.
Written by: HCM Consultant – Team Lead, Stewart Harbison
Stewart is the HCM Team Lead and has worked in SAP payroll since 1999. Working for Edenhouse for the last 5 years, Stewart has a lot of experience with transport, manufacture, local government and utility customers.
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