Implement a best practice CRM system in as little
as 6 weeks with the CRM Rapid Deployment solution from SAP.
In today's challenging business environment, companies need to
stay focused on their most valuable assets - their customers.
Companies need to maintain their best customers and maximize the
effectiveness of every customer interaction. SAP CRM can help
companies achieve this in the areas of sales, marketing and
service.
Predictable Approach
With this rapid approach for deploying CRM, you know the full
cost and scope of your solutions up front - lowering the risk of
high startup costs and other unpleasant surprises. This provides
the benefit of:
- A quick, easy deployment in as little as 6 to 8 weeks and quick
time to value
- A CRM system aligned with your existing SAP landscape
- Lower cost of implementation, enabling you to get up and
running faster
CRM Rapid Deployment
CRM Rapid Deployment provides a best practice solution which has
been the result of almost 40 years experience with over 40,000
customers.
The packages provide detailed implementation documentation and a
preconfigured system specifically tailored to support end-to-end
business processes for generic or specific industry and market
needs. They are based on a building block methodology, providing
enhanced flexibility for unique business needs, while
simultaneously addressing key business operations.
What are the main benefits of Rapid Deployment over a
traditional implementation project?
The SAP Rapid Deployment solution incorporates vast expertise
from over 36 SAP partners, and over 30 years of experience helping
many thousands of customers implement SAP applications in their
business. Recent studies have shown significant benefits in time
and cost savings.
Mobility for SAP - Mobile Access to SAP via BlackBerry or
iPhone
The Mobility for SAP
application allows SAP customers mobile access through their
smartphone to customer data in their backend SAP systems without
the need for expensive middleware. Data can be cached for offline
access, allowing synchronization at the users convenience. The main
features of the application are:
- Access to SAP CRM information
- Customer search
- Account details
- Offers and orders
- Activities
- Leads
- Sales opportunities
- BlackBerry maps integration
Integration with Lotus Notes and Microsoft Outlook
Using Groupware Integration, it is possible to exchange data
such as Contacts and Activities (appointments and tasks) between
SAP CRM and a Groupware application (Microsoft Outlook or Lotus
Notes). See figures 2 and 3 below.
There are 2 standard integration options available:
- Server based groupware integration - using the Groupware
adapter, data is exchanged between the CRM server and the Groupware
server whenever the user is online
- Client based groupware integration - the synchronisation
of the data between CRM and the Groupware application is controlled
by the user by means of their individual settings
Reporting
The comprehensive range of analysis options delivered in SAP
NetWeaver BI allows you to measure the success of your company by
monitoring historic data and key figures. This provides you with a
deeper understanding of your customer relationships and enables you
to improve company results and performance in all activities
relating to marketing, sales, and service.
With the addition of SAP BusinessObjects, it is possible to
enhance the value of your business data and the way it is delivered
and presented to the people within your organization. Key
performance reports can be accessed from anywhere whether it be
onsite or on the road via mobile devices. See figures 4 and 5
below.
Click to enlarge