Support

We are the experts in SAP support.

Having previously developed and managed one of the largest SAP Service Centres in the UK we have taken that experience and further developed our model to create the Edenhouse SAP support centre of excellence. We have a clear understanding of how to deliver business critical support using experienced UK consultants.

Our approach to support is to take away the stress of the SAP issues that need to be resolved quickly and with the minimum amount of business interruption.

Transition

We do not underestimate the importance of transitioning your support to Edenhouse. We have a mature transition process developed over providing support to organisations for the last 10 years.

We do not underestimate that changing support partner can be unnerving either, but our approach is seamless and the only change your business will see, is the improved delivery and customer experience you get working with Edenhouse.

Day to day support

Our ITIL aligned service desk is staffed with experienced UK Support Consultants ready to provide a unique customer experience. Each of our support solutions are underpinned by mature processes and procedures developed over many years of providing SAP support.

Our service to you is delivered by an experienced Service Delivery Manager who will ensure service level agreements are met, regular reviews are held and that we offer free practical advice on taking your SAP system forward.

Solutions

Whether you have a capable internal team and require flexible support, are new to supporting SAP and are looking for advice and guidance or you wish to outsource your support fully or by functional area such as BI, HR/Payroll or FI, we have a support model and infrastructure that can be tailored to your requirements.

We can provide Application, Development and Technical support, 24x7x365.

Please get in touch with us and we will provide you with details for each of our support services

Our experience and the scope of our offering can also include:

• Definition and creation of Customer Competency Centres (CCC)
• Re-evaluation of support organisational structures to meet business objectives
• Application, Development and Technical support, 24x7x365

Our team has managed the delivery of services to a huge range of businesses, including:

• Multiple local authorities from fully managed hosted services to more traditional support models
• Multi National Chemical and Pharmaceutical companies
• A leading UK Medical research organisation
• Large retailers
• Financial Services institutions