Transition and customer care

We completely understand the importance of transitioning your support to Edenhouse. We will address all of your concerns and put your mind at rest. The top three issues that we see repeatedly arise are:

• The cost of taking on an existing SAP Implementation
• The credibility of any new potential partner
• Customer care / account management

Our mature transition process has been developed by providing support to organisations for the last 15 years. We have extensive experience of taking into support non-Edenhouse implementations, so are well placed to quickly familiarise ourselves with your SAP footprint.

One of the key differences with Edenhouse is that we genuinely care about our clients.  You will be appointed a dedicated account management team who will ensure that we not only deliver what we promise, but also that we are proactive and offer advice and guidance on a regular basis.  We work closely with SAP and will ensure we keep you abreast of any changes in the SAP marketplace, new technology and what is happening across different industry sectors.

We will meet with you regularly and we will demonstrate that being a client of Edenhouse is different to being a client of most other providers of SAP services as we focus on you and what is important for your business.

Why take our word for it? Read what some of our customers say.