Flexible and affordable SAP Support models to fit your business needs

Whether your business is using SAP Business One, SAP Business ByDesign, SAP ECC or S/4HANA, our flexible SAP Support model will be tailored to precisely fit your needs.

We will meet with you to define your requirements and any options you would like to add to the model. Our Eden Edge time and materials based model offers clients an allocation of Eden Days with each Eden Day representing 7.5 hours. Time can be used for any SAP related task and is called off in 30-minute increments. Unused time automatically carries over to the following contracted month or year.

Examples of Eden Day usage are:

  • Resolving incidents/support calls
  • Providing estimates for future changes
  • Progressing change requests
  • Updating documentation
  • Backfill for clients employees
  • And much more

Edenhouse can provide all levels of support from day to day basis questions to complex issues and debugging of code. We provide a fully managed service to a large number of our clients with an end to end hosting, BASIS and support service coupled with our unique approach to account management and client engagement.

 

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Speak to Edenhouse, the market leaders in SAP Support