Our approach to SAP support is what sets us apart. Platnum Partner logo

Starting with a robust and reliable onboarding process, we’ll work with you to design a support model that meets all of your business needs whilst also providing you with the flexibility to expand your model as the needs of your business evolves.

Explore how Edenhouse can support the future growth of your business and protect your greatest investment. 


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SAP Support Model 

At Edenhouse, we understand the importance and value of your SAP investment. Whether your business is using SAP ERP, SuccessFactors, CRM, Cloud, etc., our flexible support model has been developed to cater for the diversity of our customer's needs.

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Account management

Account Management 

We take SAP Support personally at Edenhouse, that’s why all of our clients are assigned a named Account Director or a Service Delivery Manager. Ensuring that our customers always have a point of contact to liaise with on a day to day basis.

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transition process 

We have successfully transitioned over 150 ERP clients to our support service. Through a well-established sequence of steps, our approach focuses on understanding the bespoke and customised elements of your SAP system, your future plans as well as existing concerns. 

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Add-on Services 

We continually strive to enhance and innovate our services and as such we have introduced a number of add-on services that complement our existing support model so it's further tailored to meet your requirements.

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Analytics Cloud

Supporting SAP Analytics Cloud 

From report fixes, data models and data loads, to more complex strategic objectives e.g Analytics road maps, we can help support, enhance and develop your solution to ensure it meets your business' needs today, and tomorrow. 

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Supporting SAP Business ByDesign

Our consultants not only implement our solutions, they also support them too. Therefore they know how to proactively support and guide you on your digital journey, allowing you to get the most out of your SAP investment. 

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Supporting SAP Business One 

Through our unrivalled approach to SAP Support we proactively look to enhance your SAP Business One system, quickly solve incidents with minimum disruption to your busines , and support project developments. 

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SAP Business One Support Calculator 

We know how mission critical your SAP Business One system is to you, as is the importance to seek a partner who can help support your investment. Therefore, we've developed an online Calculator to estimate how many hours support your business would need.

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customer experience

Supporting Customer Experience 

Ensuring you continue to build lasting customer relationships, we'll work with you to train your employees into super users and guide you through software updates so you can take advantage of new functionalities and features within your C/4HANA investment.

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Supporting SAP S/4HANA

Your ERP system is mission critical to your business, therefore it's important to have a partner by your side, who has years'  of experience in enabling businesses to maxmise their investment. 

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Supporting SAP SuccessFactors 

If aspects of your solution aren’t working as it should, then we are able to provide analysis work, assess your future roadmap and plan updates to ensure your HR solution stays on track. 

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Customer 4 Life 2

CUSTOMER SUCCESS

Explore how other businesses have benefited from working with Edenhouse to gain insight and value from their SAP investments, to help creating an Intelligent Enterprise.

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Need help understanding if your business is ready to benefit from an intelligent enterprise?

Let us help you understand why a strategic partnership with Edenhouse can ensure you achieve digital excellence and become a leader in your field. 

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